read the article successfule
Read the article â€œSuccessful Business Communication: It Starts at the Beginning (Links to an external site.)â€ and explain, through your own experience, why it is important to match the words used with non-verbal cues to create consistent messages with customers, employees, or other managers. How do these consistent messages influence understanding and trust within an organization? Respond to at least two of your classmatesâ€™ posts.
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