mgt 445 week 2 needs assessment report

Assignment Detail:

**Use the position of a customer care representative (like a call center) **

Select a position at your current or previous place of employment, or any position in a specific organization for which you have basic knowledge (e.g., customer service representative, electrical engineer, legal aide, etc.).Your selected company must be a medium- or large-sized company, and the position should be one in which there are a minimum of two job incumbents.

·Create a needs assessment report of approximately 750 words that includes the following:

o A description of the data collection methods and sources you used to identify any performance, knowledge, skills, or ability gaps in your selected group of job incumbents.

o A summary of the findings from the needs assessment, including any insights gained from performing organizational, task, and/or person analyses.

o A description of the specific performance, knowledge, skills, or ability deficits for which you will develop a training or learning intervention.

·Include a minimum of one scholarly source

 
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